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FAS Complaints Handling V2

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In this training you will get an understanding as to how FAS deals with complaints and key points to remember when a customer does complain. 

There will be a short quiz at the end of the training to see how much has been understood. 

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1. What is a complaint?
General opinion An expression of dissatisfaction
2. What is more important?
Who is right or wrong Resolving the customers issue
3. Can a customer complaint be a positive learning experience? ?
No Yes
4. Should we ignore/avoid complaints if we don't have the time?
Yes Sometimes Never
5. Customer complaints should be taken personally?
Yes No
6. What team will deal with the investigation of a customer complaint?
Technical Department Sales Team Customer Service Team
7. Should you ignore a complaint?
No Yes